New Aspire ES1-511 out of box, no touchpad settings

Hi! Hopefully someone can help me. I've tried many different things so far to fix this but nothing has worked yet.

I just got an Aspire ES1-511 out of the box today, and would like to adjust the touch pad settings. It's a bit sensitive among other things. When I go to Control Panel -> Mouse, there is no tab for the touchpad. I went to the Acer drivers page for this computer and both Elan and Synaptics are listed. I tried installing the newest driver of each (installing, rebooting, checking) but neither installation provided a tab w/ touchpad settings.

Interestingly, when I go to Device Manager, there are seperate entries for mouse and for human interface and the human interface lists a touchpad, while the mouse lists, an "HID-Compliant mouse". When I go to "Update Drivers" and "Browse my computer" for both of these devices, I can see the current driver is from REALTEK (???).

I can see I'm not the only person to have some issues with the touchpad settings, but I can't find anything that quite describes what I've experienced so far.

I've attached some screenshots for reference.

The computer is running Windows 8.1. Device Manager.JPG

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brummyfan2

Can you post the device manager snip showing Mouse, however, in the mean time try either Synaptics or Elantech drivers from acer support site:http://www.acer.co.uk/ac/en/GB/content/drivers

You should install the drivers to the Mouse and not the Human Interface.

Capture.JPG

Honoralexandria

Brummy, Here is the snip of the device manager showing the mouse. I attempted what you described before posting, and it did not work. To clarify, I first attempted to install the synaptic drivers from the acer website, installing to the mouse (not the HID), rebooted, and it did not work. I then restarted again, installed the Elantech drivers from the acer site, to the mouse, restarted, and it still did not change anything.

brummyfan2 wrote:
Can you post the device manager snip showing Mouse, however, in the mean time try either Synaptics or Elantech drivers from acer support site:http://www.acer.co.uk/ac/en/GB/content/drivers
You should install the drivers to the Mouse and not the Human Interface.

Honoralexandria

Forgot to include the snip...

DeviceManagerMouse.JPG

brummyfan2

Honoralexandria wrote:
Forgot to include the snip...

Sorry, unable to view the snip, could you please update as a gif file, thanks.

IronFly

brummyfan2 wrote:

Sorry, unable to view the snip, could you please update as a gif file, thanks.

Must wait upload approvement.

brummyfan2

Try contacting Acer Support on Chat line or Phone them.

http://acer.co.uk/ac/en/GB/content/professional-service-contact

Honoralexandria

Sadly, the Acer "support" has been less than helpful.

After being asked questions I already gave the answers too. The response was to "Refresh the System". A bit ridiculous considering this is how the system came out of the box. It shouldn't need the OS "refreshed" or restored.

The support person, via chat, then said he would escalate me to level 2, but I had to register the computer(I already did), and then I would have to call support on Monday.

So, now I have to wait until Monday to talk to someone else. Not impressed.

This isn't, or shouldn't be, a difficult problem to solve. SOmewhere, a driver wasn't correctly installed. I just need the details on where to install it.

So while I wait until I can call support on Monday, is there anyone with any other suggestions???

Seriously disappointed in Acer.

IronFly

Have you tried to uninstall the mouse?

on device manager, right click on mouse and choose uninstall, then reboot.

Probably the touch will not work after the reboot so it will be better if you have an USB mouse at your hand.

In Device manager check also about "hidden devices", click on "View" tab and choose "hidden devices", maybe the touchpad is hidden by the system.

d0g

I have exactly the same problem with an Aspire E5-411. The nice Chat person from India couldn't help me and I have tried everything, including the Synaptics site. I don't want to use a mouse. The touchpad should be usable and it isn't without a way to adjust the settings. Why isn't this obvious to Acer and why isn't there ANY information or a fix available??

Honoralexandria

IronFly i tried that last night (was able to use the keyboard to navigate) no luck.
d0g ive read several new threads/posts on these forums suggesting that this is not a unique issue.

Its a baffling one though

IronFly

Just curious, what hardwareID is listed on mouse?

it's on Details tab and dropdown menu.

Honoralexandria

Iron, do you mean on the Device Manager?

It may be easier to just show you ....

This is wht I see, looking at the Mouse Details Tab (from Device Manager).

You can see a screenshot of the Drivers Tab (in Device Manager) earlier in the thread.

DeviceManagerMouseDetailsTab.JPG

Honoralexandria

I realized now that screenshot doesn't address/answer what you were asking IronFly.

This should be what you were looking for...

I don't really understand that much to be honest

MouseHardWareID.JPG

IronFly

yes in device manager, sorry i wrote it too quickly. Smiley Happy

IronFly

ok, HardwareID is a kind strange.

Strange because, even on Acer drivers the HardwareID doesn't match the one listed on the drivers.....even strange no information is available on the web for it.

Driver: HID\SYN1B7E&Col04

HwID: HID\SYN1B7E&Col01

This is something that Acer support has to check since probably is something corrupted on the touchpad, sorry.

Honoralexandria

yea, I was afraid of that. According to the first tech i spoke with via chat, apparently i need to contact tier 2 support.

ANd of course, the conversation was disconnected before i could write it down and I never recieved an email copy of the conversation. Not thrilled so far, Acer.

Does anyone have info on how to contact tier 2 support?

jerry85

Hi, I think I found the solution. must first install the following driver and as stated clearly must be installed before the chipset driver And then just install the touchpad driver and the chipset driver. I hope it works for you as it worked for me... by the way sorry for my English Smiley Happy

23.JPG

Honoralexandria

Well, IO and chipset drivers are already installed. The touchpad driver is also technically installed, just not showing up. But I tried it anyway,... installed IO drivers, restart. Installed touchpad driver. restart. Install chipset driver last. Restart.

No change.

I finally got a hold of tier 2 support a while back, who directed me the "Mouse settings" by going to the charms, Settings,
Change PC settings, PC and devices. I did see some settings there, and find it strange that none of support before that suggested I try that. But this "Mouse settings" was very very basic and lacked the options and ability to adjust sensitivty and options that the control panel would.

I still don't have a tab for my touchpad when I go to "Control Panel - Mouse". And honestly this is the WORST touchpad I have ever used. It makes the computer almost unusuable. I have to have a usb mouse with me at all times and it's ridiculous.

bagateg

2.png

peter369

Hey i am having the same problem as you. I really want a middle click and just more options in general but there seems to be no way. i called up tech support and the guy told me i have a generic mousepad and there was no on other mouse options besides the basic ones in mouse properties. I was hoping you have figured a soluition or someone else might have by now.

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