Acer Aspire S7 SSD Failure

marlon92
marlon92 Member Posts: 11 New User

I have a Acer Aspire S7 laptop which contains a 256GB SSD. Last week My compputer all of a suddedn got stuck and i had to format the laptop to address the issue. After this was done my computer specification shows only 128GB hard drive space instead of 256GB what could be the reason for this? Please Help

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    under windows 8-8.1

    press Windows key + X

    choose Disk Management

     

    please take a screenshot of your SSD partition on Disk Management and post it here.

    I'm not an Acer employee.
  • marlon92
    marlon92 Member Posts: 11 New User

    Disk.PNG

  • marlon92
    marlon92 Member Posts: 11 New User

    Only one disk is shown is this kind of thing possible i mean there is only one SSD 256GB hard drive in my laptop and now only 120GB is shown...before this incident it showed two disk like Disk 0 and Disk 1...Is my SSD logically partitioned into two sectors?? 

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    Have you checked in Device Manager if all the drivers are installed correctly?

     

    Windows key + X

    Device Manager

     

    check if any yellow exclamation mark is present.

     

    Check also on Disk Drive under Device Manager if your SSD is recognised correctly.

     

    Are you sure that you have only one 256GB SSD?

     

    Disk0 and Disk1 are 2 physical SSD.....

     

    Check also in Bios.

    I'm not an Acer employee.
  • dz20
    dz20 Member Posts: 35

    Tinkerer

    Your S7 should have 2 128 GB SSD drives. They are set up in a RAID Configuration.

  • marlon92
    marlon92 Member Posts: 11 New User

    I am gonna remove the back cover and check it today, I thaught that in the Aspire S7 you get only space for one hardrive thats why i posted this issue anywy thanx Smiley Happy

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    This will raise something else:

     

    1) check in Bios if the 2 SSD are recognised and if RAID is enabled, check the RAID status at boot, you must enter the RAID configuration and look if both SSD are available and in good health

     

    2) if both the SSD are available you must rebuild the RAID to have the 256GB size (RAID0), so it's better to backup what you need from the current OS installation and then rebuild the RAID.

     

    3) if one SSD is missing from the BIOS or RAID....Contact Acer support service.

    I'm not an Acer employee.
  • marlon92
    marlon92 Member Posts: 11 New User

    This Is My BIOS Settings Only one drive is shown HDD0 driive is not shown what could be the reason for this?

     

    BIOS Settings.PNG

  • marlon92
    marlon92 Member Posts: 11 New User

    I removed My back panel and checked my ssd drive i only have one SSD drive which is 256GB This is the picture

     

    IMG_1359.JPG

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer

    waiting pics to appear, i found that is a RAID0 configuration:

     

    • 256GB SSD driveIn RAID 0 configuration

     

    http://mydigitalssd.com/msata-ssd.php

     

    Yes, confirmed as mSATA with double face 128+128GB running on RAID0 (so in BIOS it will appear as single HDD); so your issue is due to a RAID configuration lost or faulty mSATA interface.

     

    it's better if you call your regional Acer service support or find RAID settings on Bios or boot.

    I'm not an Acer employee.
  • marlon92
    marlon92 Member Posts: 11 New User

     So what do you think I should do? I think its an issue with the Hard Drive since i ddnt do any RAID configurations to my hard drive.

     

    Anywy I had to boot from linux in order to format my hard drive when my laptop froze to put windows back onto it since windows dddnt boot up even from the CD/USB .. Could this issue hapen beacue i formatted my hard drive through linux?

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    I'm not an Acer employee.
  • marlon92
    marlon92 Member Posts: 11 New User

    I will give it a try Thanks for the quick reponse really appreciate it

This discussion has been closed.