Acer Aspire Z3751 Problem

amar784
amar784 Member Posts: 1 New User
The touch screen wont work anymore after upgrading to windows 8 pro. Furthermore after a couple month later the pc is frozen after or during start up even the mouse and keyboard wouldn't work if the screen is frozen the only way to shut it down is by plug off the power cable or holding the start button for 10 second so I wonder what could be the problems? I will be grateful for any help you can provide.

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    My best recommendation would be to attempt to backup any data and reload the original Acer operating system. I am including an article below with instructions for restoring your system. If recovering the system fixes the issue then the hardware is working fine, and a software conflict of some type was causing the issues. If it doesn't fix it, you would need to contact service to see about having your product repaired.

     

    http://acer.custhelp.com/app/answers/detail/a_id/29934

     

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