Aspire V5- 571G Dead Screen

ramos222
ramos222 Member Posts: 1 New User

I have a aspire V5- 571G. I am a getting a dead screen on startup. The keyboard back light lits up but keyboard, dispaly doesnt works.

 

Even I cannot access the BIOS. How can I solve this issue?

 

 

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    ramos222,

     

    I'm sorry to hear that your display is not working. It sounds like it could be a problem with the display itself or another hardware issue.

     

    To determine if it is just the display, can you connect it to an external monitor and see if you get a signal? If you do not, then I would recommend contacting technical support for assistance.

     

    If you do get an image on the external monitor, then you are still experiencing a hardware issue but the computer is still useable but no longer mobile. In any case, I would still recommend contacting technical support for repair options.

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