acer aspire v5 won't charge, stays on 0%

kataja
kataja Member Posts: 1 New User

bought an acer aspire v5 refurbished and it won't charge at all, just stays at 0% and says "plugged in, not charging". I've tried the solution of taking the battery out and holding the power button down but it didn't work. it will work without the battery and the charger plugged in, so can it be a dud battery?

Answers

  • silizium
    silizium Member Posts: 239 Enthusiast WiFi Icon

    Yes, this is one possibility. The other is a defective power supply/cable/connector.

  • GuruAid-CS
    GuruAid-CS Member Posts: 467 Mr. Fixit WiFi Icon

    As the laptop is working fine without a battery when connected to a power adapter, the issue seems to be with the hardware and not the software. Chances are high that your laptop's battery is dead. Still, we recommend you to contact Acer Support center just to make sure if you have any other troubleshooting options before proceeding to replacing the battery.

     

    You can contact Acer Support center through the following link:
    http://us.acer.com/ac/en/US/content/service

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