5742 trying to recover using ERecovery media not working

jrwms2
jrwms2 Member Posts: 1 New User

Hard drive went bad purchased a new hard drive.  Purchased Recovery media from Acer.   Trying to recover unit.  Starts out with System disc just fine then it will ask for Recovery disc 1, gets to 39% and just hangs I let the unit sit for 24 hrs ( started at 7am on 7/2/2014 and at 7AM  7/3/2013 still at the same spot.  Hasn't asked for a 2nd disc yet.   Any ideas would be greatly appreciated.  Starting to wonder if the disc are bad.

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    The media you purchased may need to be replaced as it should not hang. The only other thing that would cause that is a bad sector on the new hard drive. I would turn the computer off eject the media then try the recovery process again.

     

    If the problem is still persisting, I would suggest getting replacement media and see if that resolves the issue. If not, then it may be the hard drive or another hardware issue with the computer.

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