Aspire V7-482PG 4 keys on keyboard fail

TimWang
TimWang Member Posts: 2 New User

Hi.

 

Recently I found my Aspire V7-482PG keyboard is not functioning properly.

 

4 keys, which are "a","1","`", and escape, do not respond. I called technical, they said it was hardware issue and they asked me to ship in for examination. I was in need of a laptop so I didn't.

 

Later on I found out that these 4 keys were working some time. When the laptop was turned on, these 4 keys worked but slowly. 3-5 hits would give 1 response. Then after about some time these keys worked perfectly all the way until a point where they all failed. The time frame from start to fail was about 2-3 hours.

 

Other information: this laptop is only 4 months old. I performed one system refresh due to Windows fail.

 

Can you let me know if this issue is hardware or software and what is your recommended solution?

 

Thank you.

 

 

Best Answer

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    Hardware issue, can be a bad connection that cause random issue.

    Go for the warranty repair.

    I'm not an Acer employee.

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓

    Hardware issue, can be a bad connection that cause random issue.

    Go for the warranty repair.

    I'm not an Acer employee.
  • TimWang
    TimWang Member Posts: 2 New User

    Thank you. Gonna do that while I don't need to use it for at least one week.

This discussion has been closed.