DA220HQL Stuck at acer explore beyond limits screen

rosalea
rosalea Member Posts: 2 New User

My monitor won't fire up beyond the acer screen. I've tried disconnecting it from the power source and plugging it back in, but it will not boot up.

Best Answer

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
    Answer ✓

    Unfortunately, if the monitor will not go past the splash screen, there is probably a hardware problem that requires service. We would suggest contacting technical support in your region for further assistance with this issue.


    Acer Service and Support

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator
    Answer ✓

    Unfortunately, if the monitor will not go past the splash screen, there is probably a hardware problem that requires service. We would suggest contacting technical support in your region for further assistance with this issue.


    Acer Service and Support

  • cdoty
    cdoty Member Posts: 1 New User

    This seems to be a common problem with the unit, is there an option to receive i similar monitor to avoid the problem happening again?

     

    Unfortunately, if it is unable to boot, the montior is nearly useless. It can show the HDMI connection, but cannot control the volume or easily switch to the HDMI input.

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    I would recommend you contact Acer support for your region to see what warranty options are available for you.

  • rosalea
    rosalea Member Posts: 2 New User

    Thanks, Blayn.

     

    I've contacted user support and sent the monitor to the Acer Repair Center.

This discussion has been closed.