acer malfunction

jpittam
jpittam Member Posts: 3 New User

why does my acer computer have a black screen with a curser

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    Possible HDD faulty or mainboard. Run HDD test by using seatools: http://www.seagate.com/support/downloads/seatools/

     

    Regards,

    Freeza

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon

    If it is a hard drive issue and you are under warranty, you can get the hard drive replaced free. You just need to ship it in to the company, but call tech support first so you can set it up.

  • jpittam
    jpittam Member Posts: 3 New User

    i'm not able to connect to the internet from that machine

  • jpittam
    jpittam Member Posts: 3 New User

    not under warranty - of course Smiley Sad

  • Tabbiekatz
    Tabbiekatz Member Posts: 760 Mr. Fixit WiFi Icon

    Sorry about that, but you should be able to find one cheap on the net. Do you have your recovery disks? If you did not make them, you can puchace a set at http://store.acer.com. They are not that much. Just $19.95+tax USD. After you get the recovery disks, then you can put the OS back on the comptuer and off you go Smiley Happy

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