Acer Support numbers are expensive to use

gothickate
gothickate Member Posts: 5 New User
in 2012 Archives

The Acer Service & Support number to report a fault costs 10p per minute from a BT landline, while even worse, the Technical Support is on a 09 number charged at 50p per minute.

 

This really isn't good enough, Acer UK!  Compare this with Amazon support, which offers freephone numbers and they will even phone you back if you want.

 

At the vey least, the Acer Support numbers should be standard landlines beginning 01 or 02 and not 0871 national lines costing 10p per minute or premium rip-off 09 numbers for technical support costing 50p per minute - on which Acer must actually be making a profit.

 

Acer products have a good reputation or reliability, but if I'd discovered this before I'd bought an Acer product, I might well not have gone ahead with the purchase and chosen instead another manufacturer.  Come on Acer, you can do better than this!  It is upsetting enough if you have a product that goes wrong and you have to contact support, without being ripped off in the process.

This discussion has been closed.

Categories