Acer W510 32gb model fails to complete eRecovery using official acer store USB drive

Hello, can someone please help me? I have W510 32gb model & I don't have the original set of restore discs the unit came with but I ordered, from the Acer Store, the official Acer USB eRecovery media thumb drive & IT DOES NOT WORK. The restore procedure stops @ 90 something % or so then gives out 2 different errors. The errors are as follows: 1st one, Pressing F12 at Acer Logo Screen, is: restore failed cannot find image path m d2d images .swm. OK, the 2nd one, pressing Power button & Volume Down Button at Acer Logo Screen, is: Apply Failed - ErrorCode=0x2 (ImageX cannot apply image : WIMGAPI failure. Please help as ALL Acer support help & Web help, to this point has failed.

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Blayn-Acer

If the recovery drive is failing, there is most likely a hardware problem that would require service. I recommend you contact Acer technical support in your region to check on repair options. If you are unable to contact support, please send me a private message with your contact information, and I will see how I can assist.