Why do the employees at Acer talk rubbish

dd_uk

I recently bought an V5-572 laptop that came 'preloaded' with Windows 8. After many hours I eventually managed to upgrade to 8.1 but now the latest upgrade has (just like 000's of others) crashed. Now I'm fairly convinced upgrade after upgrade has made the whole system unstable. I contacted the chat line this morning to see if Acer could supply an upgrade to 8.1. Cutting a VERY long conversation short, I was told no way for Acer to supply 8.1. I then asked if an 8.1 recovery was available. Acer won't supply that will not work on my is not compatible (don't believe it) and that it may not work if I go out and buy a new 8.1(!!!) I know its not Acers fault, but please stop your employees talking rubbish. But this leads on to why can't Acer make it easy. Why MUST I go back to square one and spend hours and hours reloading my machine with old out of date software only to end up back where I stated when, at no cost to Acer, it could supply a much more up to date place to start

Cory-Acer

Hi dd_uk,

 

Sorry for the round about conversation you had, but hopefully I can provide some explanation. Windows 8 and 8.1 aren't our software, it's licensed to us and there are guidelines we must follow. The easiest of which is that the operating system licensed with the computer has been qualified and is the only operating system we can provide. I understand that 8.1 is a continuance of Win 8, but there are some slight differences, and we worked to ensure all Win 8 products could get to 8.1 successfully, but that doesn't mean we won't run into issues.

 

I would also suggest anytime you're doing an upgrade like this, it's better to do it on a clean OS. I think you'll have more success doing so.