A5600U help! I'm at my wits end!

smg
smg Member Posts: 4 New User

I have a new all in one, got the offer to upgrade to Windows 8, which I did last week. All went well for the first few days.

 

I noticed that my mouse pointer seemed to jump around a bit, pages I had opened were changing in size and zooming in and out of text. It also looked like there was a line of bubbles appearing about 2/3 of the way across the screen. I looked on here and saw that Acer had an install tool to help with W8, so i uninstalled and then re-installed using the tool. Alas my problem has not gone. Mouse is still erratic and the line of bubbles is still appearing.

 

Can anyone help me please???

Answers

  • smg
    smg Member Posts: 4 New User

    Anyone?

  • tom85
    tom85 Member Posts: 257 Mr. Fixit WiFi Icon

    Hello.


    Trye uninstall mouse drivers first(Device Manager) and reboot pc (if its possible, and if you have cd with mouse drivers install them), check if something will change. If not trye connect your mouse with diferent usb port.

     

    What else i can say, upgrade bios, also on download page you will be find firmware for touch screen so will be good to update them also.

  • smg
    smg Member Posts: 4 New User

    I have tried all of the above and the problem is still the same. My mouse is an optical laser mouse so it doesnt plug in anywhere, have tried disable/enable and updated all drivers. Nothing has worked.

  • tom85
    tom85 Member Posts: 257 Mr. Fixit WiFi Icon

    Ok but you still have mouse reciver yes? so trye plugi it to different usb port, or maybe your mouse start die. you check another one?

  • smg
    smg Member Posts: 4 New User

    I have changed the reciever ports ans it seemed to work for about an hour or so, now the problem is back. This is driving me crazy!

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