Acer Iconia W3-810 problems!

JImHurler
JImHurler Member Posts: 2 New User

Hi all!

 

I recently acquired this tablet as part of the Emachines settlement.  It was supposed to come ready to use, but instead I got it with the original owner's profile & password still on it!

 

I contacted Acer tech & waranty support and got the run around from both.  All I want is a way to reset the tablet so I can use it instead of having a fancy paperweight.

 

The unit didn't come with a recovery disk. 

 

Please help!

 

Thanks!

 

James H.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder

    Hi...Smiley Happy

     

    You need to check if your tablet is a 32GB model and the 64GB model, the 32GB does not contain a recovery partition but the 64GB does.
    If it is 32GB model you need to get the recovery media to restore yout tablet.
    You have the option to purchase the recovery media, however since this is a new tablet you may contact Acer technical support to get the recovery media
    Here's the steps to restore your tablet using recobvery media  Recovery using Acer recovery media
     
    If you have a unit from US or Canada, you may purchase the recovery disc from Acer store :Acer Store
    If you have a unit from US or Canada, you may also live chat with an Acer technician at : Acer live chat
    If you have purchased the computer in any other country, you may contact Acer support here : Acer Global Support

     

    Let us know if you need further assistance to restore your tablet. We will be happy to help.

  • JImHurler
    JImHurler Member Posts: 2 New User

    I contacted tech support & they ran the SNID # and told me that the unit was out of warranty!  I explained that it was part of the settlement & was supposed to come ready to use.  That got me nowhere.  I refuse to buy the recovery disk on general principal.

     

    How do I get this resolved before I see how far this tablet will fly?

     

    Thanks.

     

    JH

  • Cory-Acer
    Cory-Acer Administrator Posts: 1,449 Community Administrator

    Hi Jim,

     

    The unit is likely supported by our warranty refurbishing partner and this may be some of the cause of your trouble. I'm sending you a private message with their information. You can also validate this with the warranty paperwork that came with the system. I apologize for the confusion.

     

    Hope this helps,
    Cory

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