aspire 5515 e-recovery

BobClaus
BobClaus Member Posts: 3 New User

My wife's hdd died on her aspire 5515. Put in a new drive and purchased the recovery software, but every attempt has failed at 93% it gets to the same file in the 2nd recovery disk, image folder, file extension is .019, and locks up. after a few minutes of inactivity I get a message saying recovery failed, error message 00000a. Any ideas would be great.

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