Acer V5-122P bluetooth not finding headset

Ragodin
Ragodin Member Posts: 2 New User

Hello

My headset worked fine until the latest upgrade of windows 8.1. Then bluetooth manager showed headset not connected and I removed it.Now the V5 will not detect the headset.

I have done all the normal things like installing the latest drivers, setting bluetooth service to automatic; but still no joy.

The V5 can see and connect to other bluetooth devices no problem.

Any help gratefully received

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    Unfortunately, the troubleshooting you have already tried is what I would have recommended. Since other devices work with the bluetooth, the problem does not seem to be with the hardware on the Acer computer. Have you tried to contact the manufacturer of the bluetooth headset to see if they have any known compatibility issues with 8.1, or some other troubleshooting you could try?

  • Ragodin
    Ragodin Member Posts: 2 New User

    Thanks for the thoughts

    It works perfectly with other 8.1 computers so I still think the problem is with the V5.

    BTW I looked through the registry but could not find any reference to the headset. I was wondering if there is a datra file that records the removed devices, but I have not been able to find one yet.

    Anymore help gratefully accepted and acted on!

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