A500 tablet loses files and settings after reboot

henkt
henkt Member Posts: 1 New User

I have an Acer A500 with ICS Acer_AV041_A500_RV05RC01_PA_CUS1

 

My tablet started losing files and settings between reboots, e.g. a file saved on the table from QuickOffice or DroidEdit disappears as soon as the tablet is rebooted. Similarly any settings changed made are lost after the reboot. Likewise installation or removal of apps are also lost after a reboot.

 

I am trying to do a factory reset to clear all apps and user data. However the factory reset (from settings or by using the power and volume keys) leave all the data on the system.

 

Any advice on what can be wrong?

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    henkt,

     

    It sounds like you are experiencing a hardware issue. The eMMC storage (basically the SSD on the motherboard) has gone bad and that is why you are stuck in your current state and why your changes are reverted upon rebooting the system. I would recommend contacting technical support in your region for assistance as repair is needed.

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