laptop stucks while working

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kasun
kasun Member Posts: 3 New User

this has started to heppend 4 months ago when i upgrade my os to windows 8.1.While i working computer suddenly stucks and hdd indicator not lighting at all.First it happen about once or twice a month but now it happens about 2,3 times a  week.That time nothing working ,keyboard or mouse with leaving no solution other than switch off with power button.Usually i use my laptop for everyday working.I tried with repairing os and updating drivers but nothing has changed.Need a help !!!

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  • hdatx
    hdatx Member Posts: 40 Troubleshooter
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    Go back to your factory values just to check if everything still works.  If the system works under the OS that the factory release with the unit your problem is configuration,  I will say the way you upgraded.  Im not sure what happened because I didnt do the upgrade but if it works under the Original OS there are something wrong during the upgrade.  DO NOT CHANGE THE BIOS VERSION thats a huge mistake.

  • kasun
    kasun Member Posts: 3 New User
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    If i have updated BIOS how can i go back to previous?I have already reset windows and it made no difference

  • kasun
    kasun Member Posts: 3 New User
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    same thing happening after format disk and reinstall OS.any idea what is happening? Is this a hardware failure? Or chage of the bios version?

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