Acer Media software won't play DVDs

Harthill72

I have a brand new V3 772G running Windows 8.1 but the Acer Media app won't play DVDs.

 

It recognises the disc but only shows the file breakdown. I can select and play the copyright warning but nothing else?

 

Any help?

 

Thanks.

 

hdatx

Get another DVD/media application.  try the DVD/CD in other unit check which software you are running in the spare/test pc if it runs duplicate on your unit.  Versions, compatibility problems may cause this.

Harthill72

Does that mean Acer Media doesn't work on Windows 8.1? I find that hard to believe.

 

I'm using the bundled Media software as I don't want to pay $100 for the Windows Media upgrade, surely Acer bundle software that works?

 

I just need to find out why mine isn't working yet and fix it.

 

Any help is very much appreciated.

 

 

Honeybee

Hi, I think you can change another DVD for a try, or try to another DVD player? That may confirm where the issue from.

Harthill72

I've tried several discs, the player just won't play them.

 

Does anyone have any way to attempt to isolate/fix the problem with Acer Media instead of just 'use something else'?

 

Anyone?

 

 

yuckily

Did you also only see the copyright warning when you played other discs? If yes, suggest you to use Help/Send Feedback on Acer Media top menu to contact support service. I used to contact the support service and got a quick reply. Hope it’s helpful.