acer v5-471

rebecca2
rebecca2 Member Posts: 2 New User
My notebook, will not boot at all. The power light stays on permanently. What can I do

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Hi rebecca!

     

    If your notebook doesn't boot, and the screen looks as if it is switched off, try the following:

     

    Remove the charger, and with the machine switched off, remove the battery and any attached USB items. Press and hold the power button for 60 seconds, then release. Insert the battery and connect the charger. Switch on to see if it now boots. If your model doesn't have a removable battery, there will be a little pin-hole on the base that should read "Battery Reset". Insert a pin, and press that instead.

     

    If there is no change, then contact Acer support for your region to arrange a repair (if still under warranty) or visit your local reputable PC store, who may be able to fix it for you.

  • rebecca2
    rebecca2 Member Posts: 2 New User
    I tried your suggestion. It did not work, my power light still stays on. Thanks for the help
  • finlux
    finlux ACE Posts: 1,834 Pathfinder
    It must be a more serious fault - possibly the motherboard.

    Contact a technician for further help.
This discussion has been closed.