S7-391-6822 goes straight to user locked password screen

Question

My sister gave me her old S7-391-6822 Aspire......

She does not remember her windows 8 password. So far this is what i have tried to get past this locked password screen:

Goes straight to the password screen everytime....i have even tried putting in 'zeros'.......

A windows 8 boot USB, password erase USB, & i even tried a killdisk USB thinking maybe i could just erase the entire mSATA drive. Nothing is working, i have tried pressing all of the function keys, i have tried removing the battery & than replacing it. All of the screws on the back are tight.....i give up, any suggestions would be greatly appreciated at this point. Thank you!

P.S.) i should mention that ONCE i was able to get to the BIOS screen, when i tried to move the boot order (F5/F6) they would not move at all

P.P.S.) what is RAID? should this be on or off?

Billy29 · Answer

I suggest you to refer to a third-party tool to reset the password. As I know, Windows password key will help you to reset Windows 8 password with ease. Here is a video guide you can follow on https://www.youtube.com/watch?v=1a97woJXUpQ. If you have any question please search Windows password key on the Google Search.

Blayn-Acer · Answer

You can try the suggestions on this link http://acer.custhelp.com/app/answers/detail/a_id/26949/kw/windows%208%20password. If you are still unable to get past the password, you can contact technical support in your region to order recovery disks to reinstall windows.

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