Back in January of 2013 I bought what I thought was a solid product via Amazon, an Acer AME600-UR378. Has a fast processor and lots of RAM. Being a tech geek I felt confident I made a good buy. It wasn't super smooth, but I went ahead and added an SSD as my primary OS/boot drive. EVerything was peachy ... until now.
Just this week, I tried to set up dual monitor support. When the new video card connection was not being recognized, I decided to be smart and ask the Acer help chat service before mucking around too deep in the system myself. They kindly chatted away and suggested I should update my system BIOS, and even gave me a direct download link to the file.
The zip came with a simple pdf instruction sheet and so I gave it a go. Five easy steps, flash, reboot and my machine has now been rendered useless. I now get the blue screen of death, with errors such as "The boot configuration data for your PC is missing or contains errors." Upon trying a refresh/reset, I get an error saying that the drive is locked. Upon trying to use the recovery disc I made when I first got the system, it says it is not a recognizable disc.
I have been given a few things to try from IT operations friends, but none have worked. SanDisk support suggested I update the firmare on the SSD, but that didn't solve the problem.
Despite this all taking place based on the file and recommendation of Acer support, I'm now being told by 4 different reps (thus far) that my system is out of warranty and they'd be happy to help once I gave them more money. I am angered and disgusted by this, in addition to being frustrated that I am unable to work out a solution thus far. Hours and hours of Googling and searching have given ideas but none that have worked out.
Thus, I throw myself at the mercy of this forum, in hopes that someone who has some sort of idea on how I can bring my pc back to life.
Thanks, in advance!
Doug
