Aspire V5 122p will not boot

rachelaspire
rachelaspire Member Posts: 17 New User
Hi, I am new, I do not know where to post this effectively. My aspire v5 122p 0864 will not boot. The Acer logo just stays n the screen, nothing else. I do not know what to do! I held the power for 60 seconds, this is the best it will do! Help please

Answers

  • JackE
    JackE ACE Posts: 45,085 Trailblazer

    Are you still within the warranty period?

     

    Jack E/NJ

    Jack E/NJ

  • rachelaspire
    rachelaspire Member Posts: 17 New User
    Yes, thank you Jack, for responding. I figured it out. I have windows 8.1 and installed comodo, apparently this is a big no no. I kept getting the black screen- even after 3 battery resets. Took comodo off, and everything went back to normal. It was comodo.
  • JackE
    JackE ACE Posts: 45,085 Trailblazer

    Good for you! How did you get it off?

     

    Thanks

     

    Jack E/NJ

    Jack E/NJ

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