Urgent! Unresponsive...sometimes

chaoshastme

Here's the lowdown.

 

I bought an S7 - 392... awesome by the way... refurbished.

 

Its working well but there is an issue with closing the lid, going into sleep mode, etc. Here is what happens.

 

I close the lid or press the power button to put the computer into sleep mode or possibly hibernation mode. When I open the lid, the power light (blue) is on. The screen is black. Keyboard is unresponsive. Power button is unresponsive. Nothing happens. But the computer is on. The only solution at this point is to Hold the power button until the computer turns off and then reboot. This is not good for loosing webpages, open apps, unsaved documents, etc. of course.

 

This has been a regular occurance since I purchased the computer a month ago. My old laptop began doing the same thing after owning it for a year or two but only very infrequently. The acer s7 is doing this regularly.

 

Here's what I need to know.

 

1) Is there a way to trouble shoot this problem

2) or will it need to be serviced - which I believe I can still return it, if I do it soon and get a replacement. Or on warranty (but this would take longer)

3) Is there an Acer support that can help me with the issue.

 

Thanks for the help in advance.

Ryanrr

Congratulations on your new Acer purchase and we want to welcome you to the community. I'm sorry to hear the resume from sleep/hibernate is giving you problems and this is not necessarily a hardware issue. In most cases it can be solved and been a snag in Windows since Windows XP.

 

Windows has a knowledge base article that addresses the problem you are facing.

 

http://support.microsoft.com/kb/2859160/en-us

 

 

If the above "Hotfix" does not resolve your issue, you can try running the power troubleshooter built into Windows 8.

 

1. Press the Windows key + W key on the keyboard.
2. Type Troubleshooter in the search box and then press Enter.
3. Click system and security and run the power troubleshooter.