I have an Acer Aspire One Netbook SNID 20206697434 with Windows 7. I bought the recovery disks because eRecovery stalls at Office 2010 but the disks do exactly the same thing - wasted $$. I'm a Sr Citizen & not very saavy but can someone help me with step by step instructions? I can only open in Safe Mode. thank you for any help. I've tried many times with the same result. Even though I bought the disks, Acer Customer Service won't let me talk to a tech because my net book is not unwarranty - mfg date is 1/14/2012.