Acer Iconia A501 won't boot, it's stuck on the Acer screen

Blingbabe
Blingbabe Member Posts: 1 New User

My Acer Iconia A501 won't boot, it's stuck on the Acer screen and won't move.  I've tried the reset button it doesn't fix it.  The problem occurred immediately after re-charging the battery.  I use the original charger supplied.  It's out of warranty but has actually had very little use since I bought it new , has never been dropped or mishandled.  I am desperate for a fix.  Thank you

Answers

  • Ryanrr
    Ryanrr Member Posts: 831 Practitioner WiFi Icon

    Its unforunate that you are experiencing this problem. Have you tried pressing the reset button? Have you tried performing a factory reset on the tablet?

     

    Here are the steps to perform a Factory Data Reset:

     

    1. Power off the tablet.
    2. Press and hold the Volume up button, which is located closest to the touch screen lock switch.
    3. With the Volume up button held, press and hold the Power button for 3 seconds then release it. Continue holding the Volume up button.
    4. Once the tablet vibrates, switch the touch screen lock switch on and off repeatedly while still holding the Volume up button.
    5. Release the Volume up button and stop switching the touch screen lock switch once the "Erasing Userdata..." message appears in the upper left corner of the screen.
    6. Once the factory reset has been completed your tablet will load to the Welcome screen.
    7. Your Factory Data Reset has completed now follow the onscreen steps to setup your tablet.

    If these steps fail, then the tablet would require service. Please contact technical support in your region for service options.

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