Acer Aspire 5745pg touch screen stopped working

jkeller21
jkeller21 Member Posts: 2 New User

Hello,

 

I bought the laptop and right after that the touch screen stopped working. I tried updating all the drivers I could and searched all over online to try to find a solution but came up empty. 

 

I would rather not take my laptop back and go with a different brand, but I will do so if I can't get this resolved. 

 

Please help!

 

Thanks,

-Justin

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder

    Hi Justin

     

    Sorry to hear you're having problems. What we need to do here is to find out whether it is an hardware or software issue you're having!

     

    The first thing to do is to completly reinstall Windows from your recovery partition (or media). Make sure you've backed up all your documents, pictures etc as this will erase them. When reinstalled, the touchscreen should work fine.

     

    If it still fails to work, then it may point to an hardware issue. If so, contact Acer support for your region for further help.

     

    The Aspire 5745PG is a great little machine, so I think it will be worthwhile perservering with it! Smiley Happy

     

    Let us know how you get on!

  • jkeller21
    jkeller21 Member Posts: 2 New User

    I don't want to have to do that again. I've had so many problems with this computer that I've already had to do that many times. I think I'll just take it back.

     

    Thanks anyways

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