Windows 8 freezes

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froggeja
froggeja Member Posts: 2 New User

I have just bought a Acer Aspire S3-391 Ultrabook™, Intel Core i3, 1.8GHz, 4GB RAM, 500GB Hard Drive - pre-installed 64-bit Windows 8.

 

I am experiencing regular freezes in Windows 8 - the cursor will freeze for no apparent reason. It happens even when the load on the system is extremely low - i.e. hover over a tile on the start screen.....I haven't even attempted to run video on the system yet. 

 

Here's what I've tried to rectify the problem -- all haven't worked:

  1. Refreshed the system
  2. Attempted system restore - but restore failed
  3. Opened up command prompt and ran  "bcdedit /set disabledynamictick yes" - as I understand the problem could be to do with the Windows clock and processor dynamic ticking.
     
  4. I've also changed the power management to high performance

I really don't know what else to try.  I thought about wiping the machine and doing a fresh install of Windows but I don't have the installer as it came pre-loaded with the Acer S3.

 

Hope someone can help!

 

Thanks

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon
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    Good day

     

    1. Update the bios to the latest bios update.

    2. Format the machine by using Acer eRecovery Management.

     

    Regards,

    Freeza

  • froggeja
    froggeja Member Posts: 2 New User
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    Thanks Freeza - much appreciated.

     

    Will I lose Windows 8 by running eRecovery Management?  I'm assuming I'll lose all settings and installs.

     

    How do I go about updating to the latest bios? 

     

    Thanks

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