Service refuses to repair under warranty tablet. Where can I go for help? I live in Lithuania

23.04.2013 acquired tablet Acer W510. Proof of purchase available.I was very pleased. Good tablet computer . However, when you try to tilt the tablet ( the screen to move in the direction of the keyboard) , cracked glass screen on the smaller piece on the entire screen. No special effort or pressure on the tablet is not provided . As always wanted to move the tablet that would be more visible screen .I think that this is no fault of mine , but there is a fault of the manufacturer . Because design is not thought closing plate. Occurs when closing pressure on the screen causing glass breaks . Unfortunately it is impossible to attach a photo of the problem. Video can be viewed here https://www.youtube.com/watch?v=UDg1ek-nMc0 The video clearly shows why the glass breaks .In warranty repair refused because of mechanical damage to the glass . Advised to go to the factory.If the glass is changed, there is no guarantee that the glass will not crack again because of the design features of the tablet.Waiting for your suggestions for solving the problem.Buy tablet in Lithuania in Vilnius . I live in Klaipeda (Lithuania)If you wrote the wrong address , please give the address of where to go on this issue. Thank you for your help.

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Cory-Acer

I apologize for the frustration of dealing with this cracked screen issue. Unfortunately, the video shows that the machine is working as designed and that does not mean it's the reason the screen cracked. Could it have facilitated a smaller issue with the screen being damaged? Sure, but at that point it would be beyond the support the warranty can provide. We can only suggest that you continue to communicate with your local support team if you feel that your issue has not been fully addressed.

Dmitrij

http://acer.com/worldwide/support/country/Lithuania.htm This link has not working email adress euro_help@acer-euro.com

Because of this I leave my question here.

Please send it to the Acer Company

Hello.

On 2013.04.23 bought ACER W510 in Vilnius (Lithuania). I have all documents about my purchase.

Tablets ID is SNID ****

On 2014.02 13 the monitor glass cracked. I haven`t done anything to cause this accident

I believe that the cause of this accident is a bad tablet construction. The video very well shows why the glass cracked. When closing the tablet, the dock creates pressure on the main body and body`s deformation causes pressure on glass and eventually it resulted in a breakage. You can watch video (NEW) here https://www.youtube.com/watch?v=Wd6sOEzxylw

The warranty service declined to fix the problem because there is a mechanical damage. However, they are ready to fix this if they will receive an order from Acer Company.

I beg you to give them this order. I live in Klaipeda (Lithuania).

ServiceNet LT

Bijūnų g. 8,

Klaipėda, LT 91204

If tablet won`t be fixed by warranty I will contact the inspection of Consumer protection in Lithuania.

Thank you for your help.

Best regards,
Dmitriy

[edited for privacy]

Dmitrij

Since I haven't received answer from your company, I will contact with the inspection of consumer protection in EU.

Cory-Acer

I apologize for not following up previously. I have forwarded your information to the local service team in Romania for review.

Dmitrij

I live in Lithuania, not Romania

Cory-Acer

I apologize. I doublechecked my email to the service team. I provided Lithuania correctly. I'm not sure where Romania came from in my previous response.