Aspire V5 531 has backlight only

sarahjphilpott
sarahjphilpott Member Posts: 1 New User

Hi, my son's Aspire V5 531 which is just over a year old won't start up properly. When it is switched on it makes the normal noises & then goes to a blank screen with the back light on. We have tried rebooting it, removing the battery & pressing all the keys (when the numbers lock key is pressed it switches off!) Any suggestions please? Thanks! Sarah

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    If you do not see any images or text on the display, then most likely the computer would require service. I recommend you contact technical support in your region, to inquire about repair options.

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