V3-722G Multiple BSOD After Return From Acer Repair

Streamlines

Hello peeps, 

 

Short version:

I just got my laptop back from an ACER repair center and I just did a complete re-install of windows 8 with my USB Recovery.  I spend about 15-30 seconds in the welcome screen accepting agreements, naming the computer, etc. and the computer restarts with a BSOD.  I've seen 2 different BSODs so far:

 

DRIVER_VERIFIER_DETECTED_VIOLATION

UNEXPECTED_KERNEL_MODE_TRAP (nvlddmkm.sys)

 

I'd really like to avoid sending this laptop in for a 2nd repair, any ideas?

 

 

Longer version:

I sent my laptop in for repair 2-3 weeks after purchase when I noticed the NVIDIA 750M had stopped working with an associated VIDEO TDR FAILURE and I could no longer access NVIDIA settings.  The computer had essentially reverted to fully using intel integrated graphics (and this was highly evident by games having an epic FPS loss). I tried everything, driver wipes, reinstalls, different versions, spyware scans, virus scans, OS repairs, even tried wiping the computer clean with my USB recovery and resetting the laptop back to complete out of the box defaults.  No luck, so I sent it to an Acer Repair Center and they supposedly fixed it.  

 

Well a month later when I get it back, I turn it on and everything seems to be working fine, so I go up update the NVIDIA drivers to the latest version and poof.  Computer BSODs over and over.  Tried reverting to older drivers and other versions with no luck.  I finally gave up and AGAIN completely wiped and restarted my computer from scratch using my USB recovery.  Only this time, I can't get passed the windows 8 welcome/setup screen without it BSOD'ing with the above mentioned messages.  I've tried resetting/wiping the computer AGAIN, I've tried refreshing, I've tried running command line and disabling driver verification.  I've tried starting windows with low resolution.  I've tried starting in safe mode (can't do setup in safe mode).  I've tried disabling driver signature checks.  I've tried automatic repairs over and over.  I've tried isolating / removing / replacing RAM.  Heck, I even tried removing the WLAN card.  I'm out of ideas.  I've been googling for hours trying to find similar problems and haven't come across many solutions where people are stuck on the welcome/setup screen with BSODs.

 

The worst part about this is that I wrote on the box I sent to the Repair Center that I troubleshot and concluded a video card failure / fault.  When they sent the laptop back to me, the video card was not replaced.  In fact, no hardware was replaced.  I wouldn't have sent the laptop into a repair center after spending hours of troubleshooting if I didn't think it was a hardware problem.  The actual diagnosis on my repair slip read:  "Enabled Intel graphics.  All video card testing passed."  Oh really?  Enabled intel graphics?  I don't want intel graphics, I want my paid for NVIDIA GRAPHICS!  You're killing me, Acer.

 

This is my first purchase with Acer and I'm pounding my head on the walls.  I'd love some suggestions.

 

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System:

Aspire V3-722G-9829

All components currently stock

finlux

Hi Streamlines

 

I'm sorry to hear about the problems you've had, but I think the only solution is to speak to support again for a 2nd repair.

finlux

Hi Streamlines

 

I'm sorry to hear about the problems you've had, but I think the only solution is to speak to support again for a 2nd repair.

Vince53

Streamline, I'm not sure that I understand what happened. Did you install the Nividia graphics card, or did it come with your laptop?

 

If you installed it yourself, every time you re-installed WIndows, you deleted its drivers, and it is running on generic drivers (that don't appear to be working). Because it is not part of your original equipment, it is not covered by the warranty. When you update the Nividia drivers, your machine can't handle it, so it won't run.

 

Essentially, your Nividia card is not compatible with your laptop. You can take it to a reputable computer shop, but they might simply tell you to use the integrated card.

 

Online reviews of your machine state that it has a powerful graphics card installed. If you're using your original card, then Acer should have gotten that card running when you sent it in, and you'll have to return it again.

Streamlines

Everything in my laptop is currently as it was when purchased.  Thanks for the help, guess I'll be sending it in for repair again.