Connecting external screen through VGA port >> BSOD

okara

Dear all,

 

I have an Acer Aspire V3-772 laptop and i got a problem (obvious). When i connect a externel to my VGA port my laptop freezes. After i restart my laptop (still connected to the screen through VGA) i get the following BSOD:

video_tdr_failure igdkmd64.sys

 

This error as i read on internet has to do with intel videocard. On this laptop it has intel 4600 internal videocard. There is also a second videocard which is geforce gtx 760m. 

I updated my system fully and everything works fine. Except the VGA port,

 

I tested my HDMI port which works properly, open the same screen/monitor connected through VGA it freezes/BSOD.

 

Has any one have any advice what could be the cause? 

is it hardware or really software? I think software. Anyway i am going to try to install older version of the intel videocard driver. I'll post if that works.

 

I would like to have advice regarding this issue.

 

Thank you!

 

okara

Thanks for your reply. I already tried that. HDMI works fine but same monitor to VGA displayport (so double male vga cable) causes system to hang again > BSOD.

I did a factory reset. Same result.

Conclusion.. Its an hardware problem.
I will contact support so they can pick up my laptop for repair.
I wasted my weekend for this problem.

I will change this topic as solved since it's mobo related (intel grappics card).