on my acer 7745, bbluetooth is not working properly

mcatvb
mcatvb Member Posts: 2 New User

bluetooth was fine until I updated whatever, and since then, it does not respond. I cannot pair it with my smartphone, I reinstalled it -the same.

What can I do?

thank you

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    What did you update "whatever" ?

     

    Roll back beyond the update that you did and see if you are able to use the bluetooth.

  • mcatvb
    mcatvb Member Posts: 2 New User

    I think it stopped working when I installed sp1 for win7. I did not have a cellphone then and only noticed it recently. I reinstalled bluetooth -Atheros, but still, even though the screen goes through, until "finished", nothng happens. I read the Bluetooth suite user's guide, which speaks of a dongle. I never had a dongle. The installation goes along fine until the end of the wizard, and then, I don't get the drivers. The system does not ask me for a dongle, either. What should I do? thank you.

     

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Have you previously used bluetooth with this system?

     

    There are multiple models of the 7745, not all ship with bluetooth.

    Please provide a part number and I'll see what I can find for you.

     

This discussion has been closed.