Repair disks

grsteven
grsteven Member Posts: 3 New User

My wife has a Aspire laptop caught a virus.  Tried to do the F10 thing, got as far as the reinstallation of the software and got hung up at the Office10 download.  Wouldn't go any further.  So I ordered the repair disks.  The same thing happened.  The disks downloaded fine, everything else went OK until it started to download the software.  It got half way through, 31 of 53  and once again hung up on the Office 2010 download. Any ideas, I don't know what to do.

 

Thanks

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    What are you downloading?

    Can you describe what is on the screen, please?

     

    Is this after the initial setup of the system?

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