Cant extend desktop on Aspire S7-392

gamerecks
gamerecks Member Posts: 1 New User

I just got Acer's lan/vga/usb adaptor connected to my laptop and cant get my desktop to extend to an external monitor.  Windows 8.1 detects it, but anytime I try to extend to it nothing happens.  When I try to use the external monitor only, it resets my resolution on my laptop monitor to the lowest possible.  I suspect it might be the dongle, since the usb doesnt even work on it when plugging in a mouse wireless connector.  

 

The external monitor works outside of this and is plugged in.

 

Thanks

Answers

  • Blayn-Acer
    Blayn-Acer Administrator Posts: 2,355 Community Administrator

    If your USB port is not working on the 3 in 1 connector, it is probably defective. My suggestion is to contact technical support in your region to get your 3 in 1 adapter exchanged.

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