login password not forgotten but locked out of aspire e1-571

twista
twista Member Posts: 1 New User

husband overseas with laptop so don't have it in front of me, he says working perfectly this morning but then locked him out and when he puts the password in it just says 'you can't sign into your pc at the moment, go to account.live.com, but he can't even get into the pc to access the internet so no use.  he hasn't forgotten his password, any ideas? 

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    It sounds like the Microsoft account may have been locked.

     

    That is something that would need to be addressed through the Microsoft site, as noted.

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