acer Aspire 7750G blue screen using Explorer

DWM
DWM Member Posts: 1 New User

My Acer Aspire 7750G will crash to blue screen 100% of the time if I move the mouse over of the internet explorer (large E) on the task bar.  Error is always the same   program causing the crash is igdpmd64.sys.  I am running windows 7.  Apparently this program is associated with the HD Graphics but this laptop has a built in graphics card (as purchased new) whichis a Radeon HD 6650M 1Gb)  I have checked all drivers for updates.  Apparently everything is up to date.

Anyone have any suggestions?

Best Answer

  • finlux
    finlux ACE Posts: 1,834 Pathfinder
    Answer ✓

    Hi DWM

     

    I have found some info here, with reference to Windows Update KB2670838 - it suggests removing this update, then disabling it from reinstalling should fix the problem.

Answers

  • finlux
    finlux ACE Posts: 1,834 Pathfinder
    Answer ✓

    Hi DWM

     

    I have found some info here, with reference to Windows Update KB2670838 - it suggests removing this update, then disabling it from reinstalling should fix the problem.

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