how do I download the Crystal Eye Webcam application

jessicastaley

hello

http://us.acer.com/ac/en/US/content/drivers

it asks group series product

my group is laptop which is not listed

series 5560

product aspire

for group which do i select if laptop i not listed.

second question i was emailed a link to download which i downloaded it then says click

Right-click the setup.exe or install.exe file and click Run as administrator. When prompted, click Yes or Allow to continue to start the installation routine

which i am unable to view anywhere where it says setup.exe or install.exe

how do you do?

do i have the correct download for my computer?

thank you have a nice day

jessica

[edited for privacy]

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jessicastaley

link nays notebook

my computer

is notebook

laptop

i have laptop acer aspire

jessicastaley

link says notebook the link i downloaded thanks

Alan-London

Your 5560 model is listed under Notebook.

I believe you need this one:

http://global-download.acer.com/GDFiles/Application/Camera/Camera_Cyberlink_1.0.1523_W7x64_A.zip?acerid=634453379060904331&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE 5560 (15'')&OS=711&LC=en&BC=ACER&SC=EMEA_27

I don't think there is a requirement to run as administrator but, if you have issues, try that too.

n2gc

Once you download and exe the driver, you may have to reboot and once to laptop screen

go to Control panel > Devices and Printers and see if your web cam is listed. You can also

check status in Device Manager > Imaging Devices.

jessicastaley

do you know if its 5560(15") or 5560G do you know what (15") and or G mean i have laptop

thank you have a nice day

jessica

jessicastaley

hello i did download do you know how to exe? is it right click? does it appear as choice? i do not see it to complete download

thank you

jessica

n2gc

When you download the app above, open the folder. You'll see "Camera_Cyberlink_1.0.152.." Double

click that and you'll see all the files. Scroll down to Setup.exe. Double click that and allow the app

to load. Once if has loaded, a window may open up stating installation successful, or no camera found.

I loaded the file clicked Setup.exe and waited a few seconds then Windows asked to I want to install ?

I clicked yes and the camera loaded with a installation window telling me software was loading.

After it loaded, the window closed and I waited a few seconds. Another window opened telling

me "No webcamera present' which is true as I don't have one.

I loaded the link above to see what issue you were having, but I didn't have a problem locating

thr Setup.exe file. It's close to the bottom in the Cyberlink folder. Once you get it loaded, reboot

and look in the Start menu for Cyberlink or on the desktop screen for the Cyberlink icon.

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