how do I download the Crystal Eye Webcam application

jessicastaley
jessicastaley Member Posts: 5 New User

hello     

http://us.acer.com/ac/en/US/content/drivers

 

it asks group series product

 

my group is laptop  which is not listed   

series 5560

product  aspire

 

for  group  which do i select if laptop i not listed.    

 

 

 

 

second question    i was emailed a link to download which i downloaded   it then says click

 

Right-click the setup.exe or install.exe file and click Run as administrator. When prompted, click Yes or Allow to continue to start the installation routine

 

which i am unable to view anywhere where it says setup.exe or install.exe  

 

how do you do?

do i have the correct download for my computer?

 

thank you have a nice day

 

jessica

[edited for privacy]

 

Answers

  • jessicastaley
    jessicastaley Member Posts: 5 New User

    link nays notebook

     

    my computer

     

    is notebook 

    laptop

     

    i have laptop acer aspire

     

     

  • jessicastaley
    jessicastaley Member Posts: 5 New User

    link  says   notebook the link i downloaded      thanks

  • Your 5560 model is listed under Notebook.


    I believe you need this one:

     

    http://global-download.acer.com/GDFiles/Application/Camera/Camera_Cyberlink_1.0.1523_W7x64_A.zip?acerid=634453379060904331&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE 5560 (15'')&OS=711&LC=en&BC=ACER&SC=EMEA_27

     

    I don't think there is a requirement to run as administrator but, if you have issues, try that too.

     

  • n2gc
    n2gc Member Posts: 104 Troubleshooter

    Once you download and exe the driver, you may have to reboot and once to laptop screen

    go to Control panel > Devices and Printers and see if your web cam is listed. You can also

    check status in Device Manager > Imaging Devices.

  • jessicastaley
    jessicastaley Member Posts: 5 New User

    do you know if its  5560(15")  or 5560G     do you know what  (15")  and or G mean     i have laptop 

     

    thank you have a nice day

     

    jessica

  • jessicastaley
    jessicastaley Member Posts: 5 New User

    hello  i did download  do you know how to exe?    is it right click?  does it appear as choice?   i do not see it  to complete download         

     

    thank you

     

    jessica

  • n2gc
    n2gc Member Posts: 104 Troubleshooter

    When you download the app above, open the folder. You'll see "Camera_Cyberlink_1.0.152.." Double

    click that and you'll see all the files. Scroll down to Setup.exe. Double click that and allow the app

    to load. Once if has loaded, a window may open up stating installation successful, or no camera found.

    I loaded the file clicked Setup.exe and waited a few seconds then Windows asked to I want to install ?

     

    I clicked yes and the camera loaded with a installation window telling me software was loading.

    After it loaded, the window closed and I waited a few seconds. Another window opened telling

    me "No webcamera present' which is true as I don't have one.

     

    I loaded the link above to see what issue you were having, but I didn't have a problem locating

    thr Setup.exe file. It's close to the bottom in the Cyberlink folder. Once you get it loaded, reboot

    and look in the Start menu for Cyberlink or on the desktop screen for the Cyberlink icon.

     

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