I'm having trouble with the webcam on my mother's Aspire 5736Z. For some reason, Skype no longer sees the webcam so it won't send video of her to me when I Skype. I'm not sure where the webcam should show up in Device Manager or Control Panel and that makes it hard to debug/troubleshoot. There is an Unknown Device under USB Controllers in Device Manager but that wouldn't be a webcam would it?
I posted about this a week or so ago and was told to use the Hardware Assistant since her laptop has three possible webcam vendors. I ran that tool today and determined that she has the LiteOn webcam. I downloaded the drivers and tried to install them but the installer complained that my mother's drivers were NEWER than the ones in the installer. That is plausible since the drivers are dated 2010 but the laptop was purchased in March 2011. However, it leaves me wondering what I need to do to get the webcam working again.
I'm confident that no one has attempted to take her laptop apart. She is 87 and this is her first computer: she wouldn't have any idea how to take a laptop apart and wouldn't attempt it since she knows her limitations.
How do I get this webcam working again? The laptop is out of warranty by now but I'll tackle whatever I can do first, then think about a repair shop if I can't fix it with your guidance. I have no experience with dissassembling laptops and would not attempt it unless I could find a very clear video for a very similar laptop that explained everything and even then I would only do that if I didn't need to buy any expensive tools for the task.