Acer Ultra-Thin V5-552 Laptop Loading Failure

JakeArmitage
JakeArmitage Member Posts: 1 New User

On the 24th of December I purchased a Acer Ultra-Thin V5-552 Laptop for my Birthday. I read the instructions twice on how to set the Laptop up. This is where the fault happened; I was applying my personal details into the Laptop when suddenly switched off just before I got to the Internet Connection area. I've charged the Laptop for around 2 hour, and a half and it's still not switching on. The charge is charging as the light is Orange then it switched to Blue, it still wouldn't switch on. By this time PC World where I bought the Laptop closed for holidays. Please give me some advise on how to fix the problem.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    Troubleshooting power issues generally follows the below:

     

    Remove the battery.

    Attempt to power the system via AC Adapter only.

     - If this works, you may have a battery issue.

     

    If the system does not power on AC Adapter alone, disconnect the adapter.

    Install the battery and attempt to power the system.

     - If this works, you may have an AC Adapter issue.

     

    If neither powers the system, you may have a power board or mainboard issue and need to contact technical support for assistance.

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