Gateway convertible laptop...

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rockingrobin69
rockingrobin69 Member Posts: 2 New User

My wife bought a Gateway M-285 off of Craigslist.  The previous owner installed an illegal version of Windows 7 on it & I would like to send it in for a complete Windows XP reinstall but I'm having trouble providing the serial #.  This computer does not seem to have a 22 character serial # as they are requesting.  Mine is 10.  Can anyone offer any advice/help on contacting Acer?  Thanks.

 

Robin...

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  • billsey
    billsey ACE Posts: 31,722 Trailblazer
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    I am confused... Why wouldn't you be contacting Gateway for recovery media? Acer is unlikely to be of help, especially through the tablet forums. :-)

    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • rockingrobin69
    rockingrobin69 Member Posts: 2 New User
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    The reason I am asking is that Acer does all service work for Gateway. 

     

    Robin...

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
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    a) Acer bought Gateway and is part of the financial problems. Your PC may predate the merger.

    b) I am not familiar with Gateway products (other than the cows) but the serial numbering is probably different from Acer's.

    c) You should probably start at http://support.gateway.com/us/en/support/default.aspx

     

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