Aspire 3830TG Black Screen

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kyounk
kyounk Member Posts: 1 New User

I am experiencing the same frustration. I bought my Aspire Notebook (3830TG) June 2, 2012. Saturday, December 14, 2013, my screen went black. At first I assumed the battery had died but that would have been odd since the computer should have been fully charged. When I took it in to Staples to have it checked, I was informed the motherboard had failed. So here I am 18 months after buying my identical new Acer to replace one that was stolen during a break-in (it was also only 20 months old). Trying to find contact information for Acer to ask about whether this is a general problem has been frustrating. Have yet to find the simple 'contact us' button on this website. Suggestions?

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  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    Since you are in Canada, please go to this page:

    http://www.acer.ca/ac/en/CA/content/service-contact

  • ivanacer
    ivanacer Member Posts: 5 New User
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    Sorry I only have the ones for Asia Malaysia which I obtained after having faxed them my complaint when I first encountered problems with their product. Luckily for me, the e-mail was still valid when I had the next problem. Anyway, try ama_acercare@acer.com and see if they'll assist to forward your complaint. Be prepared to wait.

     

    Honestly, think twice when it's Acer...

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon
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    No, ivan, the OP is in Canada. 

     

    That will not work for them, as I've already posted above with the proper contact channel.

  • JackE
    JackE ACE Posts: 44,543 Trailblazer
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    On the possibility that the fried MB diagnosis was incorrect, have you tried to HDMI or VGA out to a TV or other monitor along with toggling the F5 or F6 keys to confirm that your video adaptor is dead?

     

    Jack E/NJ 

    Jack E/NJ

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