Acer Aspire V5-431P Win 7 VGA driver bug "fuzzy screen"

Kitchin

Hi,

I'm no IT wizard so sometimes I may seem unclear or stupid.

 

I'm having trouble installing the drivers for the Intel HD Graphic on a Apire V-5 431p.

 

So here are the facts :

-I am running windows 7 on the notebook, I don't know how it has been installed and I don't know which version of Win 7, but the drivers for the wireless are working fine (on some others threads this bug is mentioned).

 

-I'm having  fuzzy screen, kind of double image, each time I install any version of either the Intel or the Acer drivers (I even tried some for Win8) for the Intel HD Graphic. So I just deactivated them and the image come back clear.

 

http://www.youtube.com/watch?v=-JOIdAK4kS4

Same problem as in the video but on Win7

Close from multiple other post I saw except I have win 7

 

http://community.spiceworks.com/topic/341036-intel-hd-graphics-card-display-issue

http://community.acer.com/t5/Notebooks-Netbooks/Acer-Aspire-V5-431P-Windows-8-graphics-problem/td-p/92927

http://forum.notebookreview.com/asus/698920-installing-windows-8-pro-over-standard-oem-your-new-win8-certified-notebook.html

 

So from these thread I suspected a UEFI problem, secure boot, etc.

 

Now I have some questions :

 

Is this a UEFI problem as I suspected ?

 

What is explained in the other threads, I'm not sure of what I understood, does it fix the graphic drivers bug or the wifi driver one ? Or both ?

 

I kind of understood the trick to do with Win 8 but will the same thing will work with windows 7 ?

 

About the unmodified version of Windows you need, I think I have it but not sure, the  version I have is from "free" student library that I have from university.

DreamSpark - Windows 7 Professional 64-bit (French) --> What is DreamSpark ? A modification ?

 

I also have versions of Win 8.1, from the same library, once again will the "workaround" trick will work ?

 

 

So I guess that's all, don't hesitate to ask me more if needed

And thanks in advance for the help.

Tommy-Acer

I'll try to step through your post and answer what I'm able.

 

I'm not sure how you got Windows 7 on the system, I'm only seeing Windows 8 as an available shipping operating system.

If you'd like, please send me the serial number via private message and I can pull the shipping OS for the system.

 

It's only fuzzy when you install xyz software.  This is obviously a software issue.

 

This has absolutely nothing to do with UEFI.  As noted above, it only occurs when you attempt to install software xyz, so it is a software issue.

 

Finally, please be aware that we can only offer support for the operating system that we ship with the computer.

Please review this article:
Installing a different Operating System

 

My suggestion would be to restore the system to it's original factory configuration.

Please review this article:
Reloading your Acer Computer