Windows 8.1 installation error

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McSlaps
McSlaps Member Posts: 1 New User

i just installed windows 8.1 it turns on but says PC has run into problems and restarts and then says an enexpected I/O error has occured the error code is 0xc00000e9 any help with this would be greatly appreciated thank you all who try to help.

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  • finlux
    finlux ACE Posts: 1,834 Pathfinder
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    Hi McSlaps

     

    Error code 0xc00000e9, refers to an I/O error. This may be on the hard disk or if you're loading 8.1 from DVD, it may be a bad or scratched disk.

     

    If Windows 8.0 is not accessible, then you may need to restore back to 8.0 using the recovery partition or disks. Once back to 8.0,  run some disk checking tools (IE CHKDSK) to see if any faults in the HDD can be found or repaired. If Windows 8.0 itself refuses to install, then it is almost certainly the hard drive at fault.

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