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"Acer Crystal Eye Webcam found a new webcam" issue

Damian_AdelleDamian_Adelle Posts: 6Member

I see all over Google people complaining about their Crystal Eye webcams not being detected, but my problem is different, I can only use the program for a couple of minutes, sometimes more, but eventually the message: "Warning. Acer Crystal Eye Webcam found a new webcam (HD WebCam), Do you want to begin using it?" will appear. It gives me Yes and No. If I choose Yes, I can return to use it, but now the resolution is horrible (160x120), and if I choose No, the program will just cease to function, because now the screen is black and the buttons are all greyed out. Sometimes if I choose Yes, it will only ask me the same question over and over in a loop and will not let me to continue with the camera.

 

As you cam see in my screenshots, the driver of the HD Webcam is there, but when I look the camera from the Devices and Printers from the Windows Control Panel, it says that the camera has 2 drivers, the one of the HD webcam, and another just as "USB Composite Device", I post too the properties of said driver. Is the camera dead?. The model is an Aspire One AO725. Win 7 x64. Thanks for any replies in advance. Any other info you need, please tell me and I'll post it. Smiley Happy

 

cam1.jpgcam2.pngcam3.pngcam4.png

Answers

  • Damian_AdelleDamian_Adelle Posts: 6Member

    I checked the netbook and it appears that the camera was a little disconnected from the bottom, right in the two hinges that connect the LCD with the rest of the system. I guess that explains the constant notifications about the camera being detected, but the problem of the resolution it's still on, I know this webcam is not the better in terms of picture quality but is HD (or at least is in the name), and I know it can record in good resolution because the options to change it where there before in the Crystal Eye program before, but now they are greyed out. Any advice?

     

    Hinge

  • Acer-TommyAcer-Tommy Posts: 6,317Member

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

  • samcrowe61samcrowe61 Posts: 1Member

    What worked for me:  

    Try this site: Cyberlink Update Site: Acer.1.5.2904.19458_AVC120510-01.exe

     

     

    [edited link for visibility]

  • Acer-TommyAcer-Tommy Posts: 6,317Member

    Please note that a physical cable  issue, as described by the OP, cannot be corrected by an update of software.

This discussion has been closed.

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