Hello,
A rather strange problem occurred last week on my ACER ASPIRE V5-573G laptop that I purchased less than 2 months ago.
After restarting my laptop, the keyboard and touchpad stopped working. I decided to restart it another time to check if it was temporary. However, things became worst as it took 20 to 40 minutes for it to boot past the Acer splash screen, plus the keyboard and touchpad still didn't work after getting into Windows 8. There was no lag or any noticable decrease in performance when I was in Windows 8.
I've performed these actions and the both issues were NOT fixed:
1. Did a System Restore.
2. Scanned for malware, but none was detected
3. Reinstalled the Synaptics Touchpad driver but it didn't work. (The Synaptics Touchpad driver had a Code 10 error and a I/O time-out period expired error)
4. Did a Factory Reset twice back to default settings, but nothing was fixed.
In addition to these actions, I found out that the keyboard did not even work in Safe Mode and the BIOS configuration menu. Strangely, the Fn+F6 and Fn+F9 combinations which are used to black out the screen and light up the key board still worked.
I would like to know from the experienced users on this forum whether this is a hardware problem or a possible BIOS malware issue, and if there is any solution for this problem. Thank you in advance!
