McAfee update causes my Acer not to boot.

Newbeak
Newbeak Member Posts: 1 New User

I get  McAfee  paid for by my ISP. Last Monday,I booted my computer,and found that McAfee had downloaded a major upgrade,and it asked me to reboot and I did that,but the computer would not boot into Windows-I just got as far as a black screen. The technican from my ISP took remote control of my PC,but could not remedy the problem. He said it was likely due to network adaptor drivers needing to be updated,but when he tried to update them,he kept getting an error message.Anybody here have this problem,and what did you do to fix it? Thanks

Answers

  • freeza
    freeza Member Posts: 1,316 Skilled Practitioner WiFi Icon

    Good day

     

    Try booting into safe mode and remove the update that you ran. In reality, McAfee should be sorting this out, not Acer.

     

    Regards,

    Freeza

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