C710 dead screen, second time in several months.

I purchased a C710 exactly 3 months ago. I used it for about a week, just sitting on my desk, before the system appeared to not boot. I connected an external monitor and was able to determine that the LCD was dead. I contacted Acer and about two weeks later had a shipping tag to return it to Acer. I received the unit back last week, more than 2 months since contacting Acer about my broken notebook. I charged the unit and attempted to boot, and again the LCD has failed the same way. I can see that your techs replaced the LCD, because they broke the bezel in two places and scratched the top cover. I called today and was told that the report is not back yet on what was done to my unit and Acer must wait a week to see what EMachines did to the C710. I was promised a contact back in a week and just do not see why I must wait more weeks or months to get a working chromebook. What can I do to get a working chromebook?