issues with acer recovery management

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ochosama
ochosama Member Posts: 2 New User

Hi there,

 

I have a bit of a problem with acer recovery management (version 9.1.8). when it loads, i can see the 3 main options 

 

- restore operating system to factory defaults

 

-completely restore computer to factory defaults

 

-exit

 

 

but the 1st and 2nd one are colored in grey, meaning they don't respond when i click on either of them.

 

Does anyone have any idea what the problem could be ?

 

thank you

Answers

  • Charitha
    Charitha Member Posts: 131 Enthusiast WiFi Icon
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    Hi,

     

    Make sure that the recovery partition available without any harm. Most probably this will happened due to loss of Recovery partition. When we run the recovery management application , it's make a link with the recovery partition. If not those mentioned functions may be inactive. Please give your feed back. All the best.

     

     

  • ochosama
    ochosama Member Posts: 2 New User
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    thanks for your reply,

     

    i can see the recovery partition but how do i know if its damaged or not ? and if it is damaged, is there a way to repair it ?

  • Charitha
    Charitha Member Posts: 131 Enthusiast WiFi Icon
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    Hi ,

     

    I'm sorry for delay to reply. There are no other way to check the consisting data of the recovery partition. May I know what is your laptop model and operating system?

     

    Thanks

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