Mic on 4830TG suddenly not working

pemoon

Hello,

I spent 10 hours on a problem, and failed to fix it,  so I hope someone can help

 

I bought a new ASPIRE 4830TG - 6677 very nice it is too.  I am running windows 7

Suddenly last week, after 2 months, the mic stopped working.  It had been fine before.

I can hear sound on skype or itunes - but I cannot be heard on skype

It's just the mic is not recording my voice.  With a jack in or out, it makes no difference, those little green sound lines show no sign of life

Windows is up to date

Nor is the problem confined to skype - the mic doesn't work on the 'sound recorder'

Everything is in order - no silly boxes have been ticked or unticked by mistake. The mic sound levels are fine

I rebooted.  I reinstalled skype.  I did a rain dance and drank lucky potions.

But I am  defeated. 

I happen to be working in Tanzania for 2 months, and haven't found anyone here who can help

I do 50% of my business on skype so this has gone from being frustrating, to my mood today is despondent

Can anyone think why the internal mic may suddenly not be working, and what I could do?

thanks, Paul

 

 

 

Tommy-Acer

Have you checked to ensure that you do not have the microphone muted?

 

Have you attempted to uninstall and reinstall the sound drivers?

 

 

It's possible that you are having a hardware issue, but please check all software solutions first.

 

South Africa would likely be the closest service center.
Acer Service and Support

 

OsakaWebbie

Hi!  Did you resolve your issue?  I have an Aspire M3-581T (Japanese model of ultrabook) and have the same problem.  Someone suggested that I upgrade the soundcard driver (Realtek High Definition Audio) as a way of "reinstalling", but the automatic upgrade detection thing says it's already up to date, so it won't do anything.  I'm not sure where to find a driver to reinstall manually - I can't find anything about soundcards on the Realtek website (just codecs).